Be kind. We are people first and workers second. Remember that people have bad days
Reach first for generosity. The world is not zero sum. We can create abundance collectively
Assuming bad intentions is a self-fulfilling prophecy. Assuming grace leads to grace
Focused Excellence
We focus on what is under our control. We don’t let the rest distract us
What is under our control we deliver with pride. We harness focus to deliver excellence
We focus on excellent outcomes rather than excellent processes
We not I
We believe the best teams are greater than the sum of their parts
We look to maximize team utility, but recognize one another’s strengths and weaknesses
We carry ourselves individually with humility. As a team we project confidence
Family First
Our family could be our closest friends, our parents, siblings, our spouse and kids, or our dogs. These are the relationships that will define our lives. They come first
We pursue our work with intensity and high standards, but we refuse to sacrifice one for the other. In conflicts, family takes precedence.
Originally Curious
We stay curious and hungry for new knowledge
We are humble enough to accept there is much we do not know, but confident enough to challenge received wisdom through our own reason
Minimize assumptions and gossip. When in doubt, validate directly with the primary source
Pursuing truth means acknowledging mistakes. Revealing mistakes should be celebrated, not criticized
Positive Intentions & Outcomes
We care deeply about contributing to positive outcomes
We can look into our parents, partners, friends, or kids’ eyes, share with them both the purpose and the reality of what we have built, including any negative externalities, and feel pride
Keep the north star north. We do not compromise our clarity of purpose
Operating Principles
We are the Agents
We believe in human agency. We as humans have explicit intent and use every tool available to fulfill that intent
Our collective neural diversity is our strength and our moat
Leverage technology maximally but do not be lazy. Remember that you are the axe. Keep your mind sharp and do not ignorantly become the facilitator of another’s intent
Craft Beauty
The world needs beauty and craft
Only you can bring your own version of beauty into the world
To craft something well requires effort and mastery. We celebrate both
Be Charming
Being polite and charming goes a long way, especially under stress
We treat others in a way that brings lightness, maybe even a smile
We tend to overestimate how well others understand our thoughts. Remember to overcommunicate.
Thoughtful but Relentless
As our strength and power increases, so should the consideration we give to our actions and decisions. As we grow and succeed, we become more thoughtful and less callous
We are considerate and thoughtful, but when we have determined the best course of action, we are relentless in the pursuit of those objectives
Technology is the Means, not the End
We use software, because that’s what we know
But we are not here to sell cute code, fun algorithms or programming languages
If we could run this business on a spreadsheet better than with code, we would
Ambitious Goals, Credible Steps
We are not afraid to be incredibly ambitious
But we are meticulous about forming credible plans
We need to convince ourselves of the path, and understand how we step into the sky
Radical Responsibility, Generous Recognition
Each individual should think like an owner of the Company
Every task has a clear owner, that owner has clear responsibility
We look to recognize the contributions of others before those of ourselves
